Last Updated: October 21, 2026
At Kitchinia, we want you to have a clear and helpful shopping experience. This Refund & Returns Policy explains how to request a return, which conditions apply, and how refunds and order cancellations are handled.
1. Return Window
Eligible products may be returned within 30 days of delivery.
To request a return, contact us within this period and provide your order number and the reason for the return.
All return requests are subject to the eligibility requirements described in this policy and any rights provided by applicable law.
2. Return Eligibility
To qualify for a standard return, an item should generally:
- Be unused and in its original condition.
- Include its original packaging, tags, and accessories where applicable.
- Be accompanied by your order number or proof of purchase.
Items that have been used, damaged after delivery, altered, or returned with missing components may not qualify for a standard return.
These conditions do not limit any rights you may have regarding products that are defective, damaged on arrival, incorrectly supplied, or otherwise covered by applicable consumer protection law.
Some products may have additional return restrictions. Where applicable, those restrictions will be disclosed on the product page or communicated before the purchase is completed.
3. How to Request a Return
To begin a return, email info@kitchinia.com with the following information:
- Your order number.
- The product you wish to return.
- The reason for your request.
- Photographs or other relevant details if the item arrived damaged, defective, or incorrect.
Our team will review your request and explain the next steps.
Please Contact Us before shipping an item back. Do not send a return until you have received the appropriate return instructions from our customer support team.
4. Return Address and Instructions
The return destination and shipping instructions will be provided when your return request is reviewed and approved.
Please follow the instructions provided by our customer support team so that your return can be identified and processed correctly.
Our business contact address is listed in the Contact Information section below. It should not be treated as a return destination unless we specifically confirm that it is appropriate for your return.
5. Damaged, Defective, or Incorrect Items
Please inspect your order after delivery. If an item arrives damaged, defective, or different from what you ordered, contact us at info@kitchinia.com as soon as reasonably possible.
Please include:
- Your order number.
- The email address used to place the order.
- A description of the issue.
- Clear photographs showing the product and the problem, where applicable.
We will review the information and explain the appropriate next steps. Depending on the circumstances and applicable law, the resolution may include a replacement, return, refund, or another appropriate remedy.
Please Contact Us before returning an affected item so we can provide the correct instructions.
6. Return Shipping Costs
For standard returns, such as a change of mind or personal preference, the customer may be responsible for return shipping costs.
If a product arrives damaged, defective, or incorrect, we will review the situation and provide appropriate return instructions. Return shipping arrangements will be explained when we respond to your request.
Any return shipping requirements are subject to applicable law and do not limit rights that cannot legally be excluded.
7. Refund Eligibility and Processing
Once an approved return has been received and reviewed, we will determine whether it qualifies for a refund and notify you of the outcome.
Approved refunds will generally be issued to the original payment method used for the purchase.
The time required for the refund to appear in your account may vary depending on the payment provider, card issuer, or financial institution.
If you have questions about a refund, contact info@kitchinia.com and include your order number.
Where a refund is required by applicable law, it will be handled in accordance with that law.
8. Partial or Ineligible Refunds
A standard return may not qualify for a full refund if the item does not meet the return conditions described in this policy.
For example, an item may be ineligible for a standard return if it has been used, damaged after delivery, returned incomplete, or is missing components that were originally included.
Any decision to reduce or decline a refund will be subject to applicable law and will not affect rights that cannot legally be excluded.
9. Exchanges
If you would like to exchange an item, contact info@kitchinia.com with your order number and details of the product you would prefer.
Exchanges depend on product availability and the circumstances of your request. Our customer support team will explain the available options.
If an exchange is not available, we will explain any other options that may apply to your situation.
10. Order Cancellations
If you need to cancel an order, please contact us as soon as possible after placing it.
Cancellation requests are reviewed according to the order’s current processing status. Once an order has entered processing or has been shipped, cancellation may no longer be possible.
If an order is cancelled after payment has been collected, any applicable refund will be processed in accordance with the circumstances and applicable law.
11. Late or Missing Refunds
If you believe an approved refund has not arrived:
- Check your bank account or payment-card statement.
- Contact your bank or card issuer to ask whether the refund is still being processed.
- If you still need help, contact us at info@kitchinia.com with your order number and refund details.
We will review the information available to us and help you determine the appropriate next step.
12. Contact Information
If you have questions about returns, refunds, exchanges, or order cancellations, please contact us:
Kitchinia
Email: info@kitchinia.com
Phone: +1 (848) 412-0879
Address: 20 Haypress Rd Ste 313, Cranbury, New Jersey 08512, United States
For order-related inquiries, please include your order number and the email address used when placing your order.
You may also visit our Contact Us page for assistance.
This policy is subject to applicable consumer protection laws. Where applicable law provides additional rights, those rights remain unaffected by this policy.